HR technology
Operations professionals in HR technology
These ten operations leaders work or have worked at HR, payroll and workforce software companies, running managed services, customer, payroll and lifecycle operations. A reader can learn where HR and payroll workflows break down for customers and how software vendors staff, sequence and fix that work.
Professionals to explore
01—10Bethany Kemp
LinkedInExperience: Sr Director, Operations Dayforce Flex Work · Dayforce
Sr Director, Operations Dayforce Flex Work at Dayforce since 2025 (the same title is also listed at Ideal). Other listed roles at Jitjatjo include Chief Operations Officer (2024–2025), svp of growth operations (2022–2024) and vp, operations (2021–2022). A highlight describes an operations and technology executive who delivers results through technology and process solutions.
Chris Russell
LinkedInExperience: Vice President Operations, Global Customer Office · Dayforce
Vice President Operations, Global Customer Office at Dayforce since 2026 and Sr. Director Services Operations at Dayforce from 2021 to 2026. Other listed roles include Operations Director, Cloud Deployment Solutions at Alight Solutions (2018–2021), Sr. Operations Director, Consulting Services at Infor (2012–2018) and Consulting Operations Director at Oracle (2010–2012).
Cyndy Sharpe
LinkedInExperience: Operations Manager · WorkForce Software, an ADP company
Operations Manager at WorkForce Software, an ADP company since 2016, with a Project Coordinator row there since 2012 also listed as current. A highlight lists the company as a Software Development company and uses the phrase cloud-based workforce management to describe it. Another listed role is Marketing Communications Coordinator at Michelin (1994–2010).
Cynthia Mackewicz
LinkedInExperience: Sr. Director Quote-to-Order (QTO) Program and Operations · Dayforce
Sr. Director Quote-to-Order (QTO) Program and Operations at Dayforce since 2023. Other listed roles include Director PMO as a Service (PMOaaS) at Orion Innovation (2022–2023), Director, Advisory Business Operations at Lighthouse (2020–2022) and Operations PMO Implementation Project Manager at CentralReach (2019–2020). A highlight describes an operations executive focused on process and organizational transformation, PMO set-up and portfolio management.
Gayathri Subramanian
LinkedInExperience: Vice President, Operations - ADP Lyric HCM, National Accounts · ADP
Vice President, Operations - ADP Lyric HCM, National Accounts at ADP since 2021. Other listed ADP roles include Vice President, Strategy ADP Corporate Strategy & Major Accounts (2019–2021) and Senior Director, Market Insights ADP Market Analytics, Research & Competitive Intelligence (2014–2019). A highlight describes 15+ years in strategy and operations, including management consulting at Deloitte.
K Michelle Piedmont
LinkedInExperience: Vice President Operations · UKG
Vice President Operations at UKG since 2023 and Director of Customer Success at UKG from 2017 to 2023. Other listed roles include Client Success Director at Apex HCM By IRIS (2016–2017) and Director of Tax Services -Heartland Payroll Solutions at Heartland (2014–2016). A highlight describes more than 25 years in the HCM industry, and the headline lists tax and payment services.
Kerri Swope
LinkedInExperience: Head of Payroll Operations · Deel
Head of Payroll Operations at Deel since 2024. Other listed roles include Chief Customer Officer at Check (2023–2024) and at ESO (2021–2023), Head of Customer Operations at Gusto (2019–2021) and VP, Care.com HomePay at Care.com (2017–2019). A highlight describes 20+ years in hyper-growth software/SaaS companies, building high-performing teams and best practices for customer-facing teams.
Nicole Knight Young
LinkedInExperience: Senior Director of Operations, Managed Services · UKG
Senior Director of Operations, Managed Services at UKG since 2022, and Director Of Operations, Managed Services Payroll & HRIS at UKG from 2020 to 2022 and at Ultimate Software from 2019 to 2020. Other listed roles include Product Support Manager at Heartland Payroll Solutions (2014–2019). The profile headline describes 20+ years of HCM experience bridging HR and operations.
Sarah Gonzalez Krupa
LinkedInExperience: Director, Enterprise Operations · Workday
Director, Enterprise Operations at Workday since 2025; a highlight describes Workday as an enterprise AI platform for HR, finance and IT. Other listed roles include Chief of Staff to the Chief Customer Officer at UiPath (2023–2024) and Office of the CEO at Hewlett Packard Enterprise (2019–2023).
Stephan Rabier
LinkedInExperience: Senior Director, Operations, Lifecycle & Benefits · Remote
Senior Director, Operations, Lifecycle & Benefits at Remote since 2025 and Director of Operations, Lifecycle at Remote from 2022 to 2025. Other listed roles include Head of HR Service Delivery at Pictet Group (2019–2021) and, at Google, Head of Extended Workforce Solutions, EMEA (2015–2019) and Google People Services, Operations Manager, APAC (2011–2015). The headline describes a tech geek turned HR blacksmith.
Choose the right perspective
Match the person's operations area to your question, since managed payroll services, customer operations, implementation and quote-to-order work each touch HR workflows at a different point. Check whether the relevant role is current or past, and ask whether their customers were small businesses, enterprises or global employers.
Questions to take into the conversation
- 01Where do handoffs between sales, implementation and support teams most often delay a new HR or payroll customer going live?
- 02How do you plan operations capacity around payroll deadlines, open enrollment and year-end peaks?
- 03Which customer exceptions, such as retro pay, compliance changes or data errors, create the most manual work, and how do you handle them?
Reaching operations professionals in HR technology
How can I contact one of these operations professionals in HR technology?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 7 companies, including Dayforce; WorkForce Software, an ADP company and ADP, based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in HR technology?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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