Ecommerce software
Operations professionals in Ecommerce software
These ten operations leaders work or have worked at ecommerce software companies, running product, fulfilment, marketplace and business operations for platforms that serve online merchants. A reader can learn where merchant-facing workflows break down and how commerce platform teams plan capacity, launches and process changes.
Professionals to explore
01—10Débora Marchetti
LinkedInExperience: Director, Revenue Operations & Analytics · Nuvemshop
Director, Revenue Operations & Analytics at Nuvemshop since 2025; a highlight describes Nuvemshop as a platform for e-commerce for brands. Other listed Nuvemshop roles are Head of Operations & Analytics (2024–2025), Head of Strategy and Revenue Operations, Mid-Market (2022–2024) and Head of Strategy & Operations, Platform Development and Ecosystem (2021–2022).
Jasmin de Campos
LinkedInExperience: Senior Shipping Business Operations Manager · Shopify
Senior Shipping Business Operations Manager at Shopify since 2025, with a Retail Supply Chain Project Manager row at Shopify since 2023 also listed as current. A highlight describes managing business operations within Shopify's Shipping product, including carrier launches and migrations for merchants and invoice reviews across a $1B revenue business. Another listed role is Logistics National Planning Manager at Labatt Breweries of Canada (2021–2023).
Jessica Orellana, PMP
LinkedInExperience: Director of Operations · Shopify
Director of Operations at Shopify since 2026, with a headline placing the role in Data and Growth R&D. Other listed Shopify roles are Head of Data & Growth R&D Operations (2026), Head of Data Operations (2024–2026) and Senior Business Operations Lead (2024). A highlight describes building the operating systems and rhythms that let large, fast-moving organizations work.
Kelly Basten
LinkedInExperience: Director of Operations · Amla Commerce (Creator of Artifi and Znode)
Director of Operations at Amla Commerce (Creator of Artifi and Znode) since 2023; a highlight lists the company as a Software Development company. Other listed roles include Client Services at Tsquared Promo (2018–2023), Operations Manager at 7Summits, an IBM Company (2011–2018) and Account Manager at Layer One (2008–2011).
Lyly Ly
LinkedInExperience: Sr Director, TPM and Product Operations · Shopify
Sr Director, TPM and Product Operations at Shopify from 2021 to 2025. The current listed role is Director, TPM & Operations CoS, Merchant Shopping at Google (since 2025). Other listed roles include Head of TPM, Business Opportunities (2020–2021) and Manager, TPM Payments and Checkout & Commerce Platform (2018–2020) at Facebook.
Mattie Harris
LinkedInExperience: Director of Operations · Shopify
Director of Operations at Shopify since 2019. The profile headline reads Director of Operations | Strategic Growth & Business Optimization, and a highlight written as Director of Operations at Shopify says sustainable growth starts with empathy. Other listed roles are two Business Operations Analyst rows at Unilever (2010–2014 and 2014–2019).
Meghan Herman
LinkedInExperience: Director of Operations, Shopify Fulfilment Network · Shopify
Director of Operations, Shopify Fulfilment Network at Shopify since 2021. Another listed Shopify role is Senior Lead, Organizational Operations, Shopify Fulfilment Network (2020–2021). The profile headline reads Strategic Planning and Go to Market Operations Leader.
Mitun Pandey
LinkedInExperience: Director of Product Operations · commercetools
Director of Product Operations at commercetools since 2026 and Director of Product Operations at NewStore from 2025 to 2026. Other listed NewStore roles are Associate Product Director (2024–2025) and Senior Product Manager (2022–2024). The profile headline describes 20 years in B2B SaaS.
Peter Baldwin
LinkedInExperience: Director, Global Operations - Marketplace · Commerce
Director, Global Operations - Marketplace at Commerce since 2025; a highlight lists Commerce as a Software Development company that helps businesses grow on their terms. Other listed roles include Senior Manager, Global Operations (2022–2025) and Enterprise Operations Manager (2021–2022) at Feedonomics, and Sr. E-Commerce Operations Manager at BrandJump (2020–2021).
Sheila Voll
LinkedInExperience: Manager, Operations · Shopster E-Commerce
Manager, Operations at Shopster E-Commerce since 2008. A highlight says Shopster provides retailers the tools, suppliers, and services to build a profitable online business. Other listed roles include Director, Service Operations at Paysafe (2002–2007) and Client Service Manager at Global Power Networks (2007).
Choose the right perspective
Match the person's operations area to your question, since product operations, fulfilment, marketplace onboarding and revenue operations each touch merchants at a different point. Check whether the relevant role is current or past, and ask how large the team and merchant base were when they did the work.
Questions to take into the conversation
- 01Where do handoffs between product, support and operations teams slow down fixes for merchants, and how have you shortened them?
- 02How do you plan operations capacity ahead of launches, migrations or seasonal merchant peaks?
- 03Which merchant workflow exceptions create the most manual work for your team, and what did you automate first?
Reaching operations professionals in Ecommerce software
How can I contact one of these operations professionals in Ecommerce software?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 6 companies, including Nuvemshop, Shopify and Amla Commerce (Creator of Artifi and Znode), based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in Ecommerce software?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal