Marketing technology
Operations professionals in Marketing technology
These ten professionals have led or managed operations at marketing technology companies. A reader can learn how martech vendors run business, revenue and customer operations as they scale, and how they plan, prioritize and measure that work.
Professionals to explore
01—10Alexandra Burns
LinkedInExperience: Senior Director, Business Operations & GTM Strategy · HubSpot
Senior Director, Business Operations & GTM Strategy at HubSpot since 2024. A highlight describes partnering with HubSpot's EVP of Global Operations. Also Senior Director, Chief of Staff Global Operations at HubSpot since 2025. Other listed roles include Senior Director, Go-to-Market Strategy at HubSpot (2021–2024), Director, Go-to-Market Strategy at HubSpot (2020–2021) and Director, Customer Strategy at HubSpot (2019–2020).
Brett Hogan
LinkedInExperience: Global Vice President, Strategy and Operations · HubSpot
Former Global Vice President, Strategy and Operations at HubSpot (2023–2026). A highlight describes leading a group of strategy and operations builders at HubSpot with $1b+ scope spanning strategy, operations, planning, analytics, systems and AI/automation. Also Founder Chief Builder at Tagline Ventures Studio since 2026. Other listed roles include Head of Inside Sales & Operations at Tesla (2021–2023), Director, Global Head of Sales Strategy at Dropbox (2017–2021) and Director, Revenue Strategy & Operations at Hired (2015–2017).
Bryan Collick
LinkedInExperience: Director of Business Operations · Braze
Director of Business Operations at Braze since 2025. A highlight lists the role in Braze's Operations department and describes Braze as a software development company. Other listed roles include Senior Manager, Business Operations - Engineering at Braze (2021–2025), Manager, Business Integrity Operations at Facebook (2021), Program Manager, Business Integrity Operations at Facebook (2020–2021) and Program Manager at eMed Healthcare UK (2019–2020).
Carla Frykholm
LinkedInExperience: Head Senior Director of Business Operations & Chief of Staff to the CBO · Braze
Former Head Senior Director of Business Operations & Chief of Staff to the CBO at Braze (2023–2026). A highlight describes Braze as a customer engagement platform. Other listed roles include GTM Chief of Staff at DataRobot (2021–2023), Senior Director, GTM Strategy at DataRobot (2020–2021), Director, Strategic Enablement Programs at AppDynamics (2018–2020) and Director, Global Campaigns at AppDynamics (2016–2018).
Chris Hogan
LinkedInExperience: EVP Operations · HubSpot
EVP Operations at HubSpot since 2026. A highlight describes responsibility for operations as part of HubSpot's executive leadership team, with teams including revenue operations, the global partner program, business operations, product operations and global data and intelligence. Also SVP Operations and Strategy at HubSpot since 2024. Other listed roles include SVP Operations & Corporate Strategy at HubSpot (2022–2024), VP Corporate Strategy at HubSpot (2021–2022) and VP Product Operations at HubSpot (2020–2022).
Karyn Stonis
LinkedInExperience: Vice President, Business Operations · HubSpot
Former Vice President, Business Operations at HubSpot (2017–2020). Also Vice President, Business Operations at CCC Intelligent Solutions since 2024. Other listed roles include Sr. Director, Business Operations at CCC Intelligent Solutions (2023), Head Of Operations at Wishroute (2021–2022) and Director, Business Operations at HubSpot (2015–2017).
Madelyn O'Neil
LinkedInExperience: Director, Business Operations · Braze
Director, Business Operations at Braze since 2026. A highlight describes helping go-to-market teams at Braze optimize their process as a business operations professional and calls Braze a customer engagement platform. Other listed roles include Senior GTM Enablement Program Manager at Braze (2024–2026), GTM Enablement at Braze (2021–2024), Enterprise Sales Director at Jacquard (2020–2021) and Head of Sales at The Drum (2018).
Patti Handley
LinkedInExperience: Director of Operations and Customer Success, EMEA · Sprout Social, Inc.
Former Director of Operations and Customer Success, EMEA at Sprout Social, Inc. (2018–2021). A highlight describes an operations leader with international experience in strategic planning, customer success and scaling business operations. Also Director, Support Engagement Lead at Braze since 2025. Other listed roles include Director, Customer Success Operations at Spring Health (2023–2025), Senior Director of Customer Success Operations at Sword (2022–2023) and Director, Customer Success Operations at Sprout Social, Inc. (2021–2022).
Shannon Johnson
LinkedInExperience: VP, Customer & Business Operations (VP, Global Customer Support & Adoption) · Sprout Social, Inc.
VP, Customer & Business Operations (VP, Global Customer Support & Adoption) at Sprout Social, Inc. since 2025. The profile headline describes a customer and business operations executive focused on transformation, operational excellence and scaling operating models. Other listed roles include Head of Global Customer Support Operations at Sprout Social, Inc. (2020–2025) and Head of Operations and Professional Services at PowerReviews, by Syndigo (2018–2020).
Susanne Klepsch
LinkedInExperience: Vice President of Operations North America · Brevo
Vice President of Operations North America at Brevo since 2023. A highlight describes Brevo as an all-in-one customer engagement platform offering automation, CRM, live chat and transactional email. Other listed roles include General Manager - Meetings at Brevo (2022–2024), Co-Founder & CEO at MeetFox (acquired by Brevo) (2017–2022) and Co-Founder & CEO at Coachfox (2016–2022).
Choose the right perspective
Match the person's operating scope to your question, since company-wide operations, go-to-market business operations and customer support operations solve different problems. Check whether their relevant role is current or past, and ask which planning, systems and team decisions they owned directly.
Questions to take into the conversation
- 01How did you set up planning and operating rhythms between product, sales and customer teams as the company grew?
- 02Which internal tools or data systems did your operations team add or replace, and how did you decide?
- 03Where do handoffs between sales, onboarding and support most often slow new customers down, and what fixed them?
Reaching operations professionals in Marketing technology
How can I contact one of these operations professionals in Marketing technology?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including HubSpot; Braze and Sprout Social, Inc., based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in Marketing technology?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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