Insurance
Operations professionals in Insurance
These ten professionals have held operations leadership roles at insurance companies and insurance businesses. A reader can learn how insurance operations teams organize daily workflows and where handoffs, exceptions and capacity limits slow them down.
Professionals to explore
01—10Abby Thilges
LinkedInExperience: Director of Operations · Pharmacists Mutual Insurance Group
Director of Operations at Pharmacists Mutual Insurance Group since 2026; the headline gives the role as Director of Underwriting Operations. Other listed roles at Pharmacists Mutual Insurance Group are Underwriting Manager (2024–2026), Operations Manager (2023–2024) and Commercial Underwriter (2016–2023).
Amanda Bryant, CPCU, ARM, AIAI, LBBP
LinkedInExperience: Director Of Operations · National Flood Insurance, LLC
Former Director Of Operations at National Flood Insurance, LLC (2015–2022), with Director Of Operations rows for the same years at Florida Flood Insurance, Inc. and Viera Insurance Agency. Also Director of Operations at ARU since 2024; another listed role is Operations Manager at ARU (2022–2024). The headline describes the person as a P&C Insurance Maven and Insurance Ops Innovator with an LSS Black Belt.
KariLynn Reeves
LinkedInExperience: Director of Operations · Farmers Insurance
Former Director of Operations at Farmers Insurance (2012–2021). Other listed Farmers Insurance roles are Senior Director of Agency Services & Agent Technical Support (2021–2023), Interim Senior Director Knowledge Management Agency Services (2019–2021), Operations Execution Project Manager (2009–2012) and Supervisor of Operations (2006–2009). For the Senior Director role, the highlights describe leading operational improvement and transformation initiatives across Agency Services and Technical Support, focusing on process efficiency.
Kyle Burroughs
LinkedInExperience: Director of Insurance Operations - Auto & Umbrella · Madison Mutual
Director of Insurance Operations - Auto & Umbrella at Madison Mutual since 2025. The highlights describe the role as Director of Insurance Operations for Auto and Umbrella products at Madison Mutual Insurance Co. Other listed roles include Auto Product and Operations Manager (2024–2025) and Auto Claims Manager (2020–2024) at Madison Mutual, and Claims Supervisor at Progressive Insurance (2003–2020).
Maggie Reff
LinkedInExperience: Sr. Director of Insurance Operations · CoverWallet, an Aon company
Sr. Director of Insurance Operations at CoverWallet, an Aon company since 2019, and also Head of Micro Markets CoverWallet an Aon Company since 2023. Other listed roles include Director of Insurance Operations at AP Intego (now NEXT) (2016–2019), and Senior Insurance Services Operations Manager Paychex Insurance Agency, Inc. (2008–2016) and Operations Manager and QC Manager Paychex Insurance Agency, Inc. (2004–2008) at Paychex. The summary describes building insurance operational infrastructure for a tech start-up.
Megan Bowman
LinkedInExperience: Insurance Operations Director · Lemonade
Insurance Operations Director at Lemonade since 2023. Other listed Lemonade roles are Insurance Operations Senior Manager (2022–2023), Insurance Operations Manager (2021–2022) and National Expansion Specialist (2019–2021); another listed role is Account Executive Assistant Vice President - Professional Services at Aon (2016–2019). The summary describes account executive work in the commercial insurance industry.
Patricia Sanzone
LinkedInExperience: Director of Operations · AIG
Director of Operations at AIG since 2011, the only work row listed for this profile. The highlights place the role in Berkeley Heights, NJ, within the Operations department at Director level, and describe American International Group (AIG) as a global insurance organization.
Patty Garza
LinkedInExperience: Senior Director Of Operations · Markel
Senior Director Of Operations at Markel since 2015. Other listed Markel roles are Director, Operations (2003–2015) and Operations Manager (1992–2003); other listed roles include Office Manager Producer at Hanover Insurance Agency (1989–1992) and Underwriter at Southeastern Underwriters Inc (1982–1990). The summary describes over three decades of operations leadership focused on the Property & Casualty insurance sector with Markel Specialty.
Peggy Day
LinkedInExperience: Executive SVP Operations & Strategic Advisor to the CEO · Prime Insurance Company
Executive SVP Operations & Strategic Advisor to the CEO at Prime Insurance Company since 2024. Other listed roles include SVP Head of Operations - Energy Evolution at Distinguished Programs (2023–2024), VP Operations at Breckenridge Insurance (2022–2023), Chief of Staff Vice President Finance and Operations at GoRisk Specialty (2019–2022) and Operations Manager at Freberg Environmental (2017–2019). The summary describes over 30 years in global insurance and reinsurance, with expertise in business operations, finance, audit and due diligence.
Sue Saddington
LinkedInExperience: Group Operations Director · Spring Insure
Group Operations Director at Spring Insure since 2024, and also Group Operations Manager at Spring Insure since 2023. Other listed roles include Operations Manager at Protean Risk (2022–2023), Operations Manager at Lifesure (2018–2021) and Trading Director at Aon (2009–2018). The listed skills include contact centre management, operations management, personal lines insurance, insurance product development and compliance (FCA).
Choose the right perspective
Match the person's operating setting to your decision, since a carrier, an insurance start-up and an agency face different workflow questions. Check whether their relevant role is current or past and which lines of business it covered.
Questions to take into the conversation
- 01Which operating workflow caused the most delays for your team, and what did you change to fix it?
- 02How did you plan staffing and capacity when submission, policy or claim volumes shifted?
- 03Which operating measures did you review every week, and why those?
Reaching operations professionals in Insurance
How can I contact one of these operations professionals in Insurance?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Pharmacists Mutual Insurance Group; National Flood Insurance, LLC and Farmers Insurance, based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in Insurance?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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