Financial technology
Operations professionals in Financial technology
These ten professionals have led or managed operations at financial technology companies. A reader can learn how fintech teams run banking, payments and customer operations as products scale, and where compliance and partner handoffs slow the work.
Professionals to explore
01—10Amaury Chaboche
LinkedInExperience: Ops Director (Banking, Fraud & Aml) · Qonto
Ops Director (Banking, Fraud & Aml) at Qonto since 2024. A highlight describes leading banking operations at Qonto across 8 European markets, managing 130+ internal staff and 120+ external agents to deliver financial services for 500k+ SMEs. Other listed roles include Head of Banking Ops & AML at Qonto (2023–2024), Head Of Banking Operations at Qonto (2021–2023), Head of Operations at Elyps (2020–2021) and Operations Manager at Elyps (2019–2020).
Darren Olevson
LinkedInExperience: Senior Business Operations Manager · KOHO
Former Senior Business Operations Manager at KOHO (2024). A highlight describes 6+ years in management consulting and business operations at early-stage FinTech startups, scaling business operations and leading cross-functional projects across the payments ecosystem. Also Senior Product Operations Manager at Qapital since 2024. Other listed roles include Associate Analyst (Consultant) at Mastercard Insights & Intelligence (2016), Business Operations Manager at KOHO (2022–2024) and Analytics & Strategy at Neo Financial (2021–2022).
Jenny Borg
LinkedInExperience: Head of Operations · Modular Finance
Head of Operations at Modular Finance since 2022. A highlight describes Modular Finance as offering software services focused on the Nordic capital markets, with a Banking & Finance business area whose core product is Holdings. Other listed roles include Account Executive at Modular Finance (2020–2022), Nordic Brand Manager at Unilever (2020), Category Lead at Unilever (2019–2020) and Category Manager at Unilever (2019).
Lorraine Pountney
LinkedInExperience: Head of Operations - EU (PCF-42) · Paysend
Head of Operations - EU (PCF-42) at Paysend since 2025. A highlight lists customer experience, payments, financial crime compliance and outsourcing management among the profile's areas and describes global experience in financial services and fintech. Other listed roles include Chief Operating Officer at CurrencyFair (2023–2024), Head Of Operations at CurrencyFair (2021–2023), Operations Manager at CurrencyFair (2019–2021) and Customer Experience Manager at CurrencyFair (2017–2019).
Samantha Perry Krause
LinkedInExperience: Senior Vice President, Operations & Member Experience · Chime
Senior Vice President, Operations & Member Experience at Chime since 2026. A highlight describes 20 years of experience across fintech, SaaS and adjacent industries, leading teams spanning operations, strategy, GTM, CX, analytics and commercial partnerships. Other listed roles include Vice President, Operations & Member Experience at Chime (2023–2026), Vice President, Business Operations & Strategy at Chime (2021–2023), Senior Director, Business Operations at Chime (2020–2021) and Senior Director, Business Operations at Glassdoor (2019–2020).
Sangeetha Balakarthick
LinkedInExperience: Colending Flow Pools Loans - Head of Operations · Yubi
Colending Flow Pools Loans - Head of Operations at Yubi since 2020. The profile headline lists fintech, retail, corporate, trade operations and fixed income operations at Yubi. Other listed roles include Assistant Manager at Lakshmi Vilas Bank (2014–2020) and Customer Service Manager at ICICI Bank (2011–2014).
Scott Bass
LinkedInExperience: Managing Director, Fintech Product & Launch Operations · Ensemblex
Managing Director, Fintech Product & Launch Operations at Ensemblex since 2021. A highlight describes a fintech founder, builder and investor with over 25 years of experience leading strategy and operations in growth businesses. Other listed roles include Head of US Operations and Payments at Monzo (2019–2021), President at Brightspark Consulting (2017–2019), Director, Marketing Operations at Green Dot Corporation (2015–2017) and Vice President, Marketing Operations at AccountNow (2011–2015).
Vaishnavi Madabhushi
LinkedInExperience: Head of Operations · Performativ
Former Head of Operations at Performativ (2025–2026). A highlight describes Performativ as a fintech company specializing in wealth management solutions, with a focus on client onboarding, streamlining operations and customer success. Also Head of Customer Operations & Success at Performativ since 2026. Other listed roles include Client Onboarding Manager at Performativ (2023–2025), Vice President at Goldman Sachs (2023) and Senior Associate at Goldman Sachs (2021–2022).
Yogesh Parulekar
LinkedInExperience: Vice President - Operations and Customer Excellence · Kuvera.in (Cred)
Vice President - Operations and Customer Excellence at Kuvera.in (Cred) since 2019. A highlight describes 20+ years in banking, wealthtech and fintech, working with product and tech teams on digital journeys, regulatory engagement, audit readiness and process automation. Other listed roles include Vice President at Dev Mantra Financial Services Pvt Ltd (2019), Head Of Operations and Partnerships at WealthApp Financial Advisors Pvt. Ltd. (2017–2019), Head Operations at Scripbox (2015–2017) and Senior Manager at HDFC Bank (2004–2015).
Yvonne Robinson
LinkedInExperience: Head of Operations · Dock Financial
Former Head of Operations at Dock Financial (2022–2024). A highlight describes leading the operations team at Dock Financial, described as a FinTech startup. Also Head of Banking Operations Vice President at JPMorganChase since 2026. Other listed roles include Operations Lead for Customer Lifecycle and Banking at lemon.markets (2024–2026), Team Lead Onboarding at Dock Financial (2022–2023) and Operations at FinTech in Stealth Mode (2021–2022).
Choose the right perspective
Match the person's product area to your question, since card programs, business banking, money transfer and wealth platforms run on different operating models. Check whether their relevant role is current or past, and ask which processes, partners and compliance controls they owned directly.
Questions to take into the conversation
- 01How do you design operations processes for a new financial product before launch, and what breaks first as volume grows?
- 02Where do handoffs between operations, compliance and partner banks or processors slow customers down, and how did you fix them?
- 03Which work did you automate or outsource as the team scaled, and how did you decide?
Reaching operations professionals in Financial technology
How can I contact one of these operations professionals in Financial technology?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Qonto, KOHO and Modular Finance, based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in Financial technology?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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