Banking
Operations professionals in Banking
These ten professionals hold senior operations roles at banks, running areas such as deposit, retail, payments and customer service operations. A reader can learn how bank operations teams keep processing accurate, meet compliance demands and serve customers well as volumes and products change.
Professionals to explore
01—10Candace Rummel
LinkedInExperience: Director of Operations · Barclays
Director of Operations at Barclays since 2023, where the highlights describe leading the Know Your Customer function for Barclays US. Former Director Of Operations (2019–2023), Senior Operations Manager (2016–2019), Operations Manager (2012–2016) and Fraud Operations Manager (2010–2012) at Capital One.
Cathy Adams
LinkedInExperience: SVP Director of Operations · Old Second National Bank
SVP Director of Operations at Old Second National Bank since 2024. Former Interim Director of Operations (2023–2024) and 1st VP - Loan Operations Manager (2022–2023) at Old Second National Bank, and former VP Regional Client Services & Training Manager at Fifth Third Bank (2021). The headline highlights operational excellence and leading through change.
Cindy Preciado
LinkedInExperience: Director Of Operations · U.S. Bank
Director Of Operations at U.S. Bank since 2019, where the summary describes leading operations for Elavon payments and driving the operations deployment of the Simplify software. Former Logistics Project Manager at U.S. Bank (2016–2019) and Senior Relationship Manager Analyst Officer at Union Bank (2015–2016).
Cora Cheung
LinkedInExperience: Managing Director, Country Head of Operations, Hong Kong · DBS Bank
Managing Director, Country Head of Operations, Hong Kong at DBS Bank since 2022. Former Managing Director, Head of Consumer Banking Group Operations (2022) and Executive Director, Head of Consumer Banking Operations (2018–2022) at DBS Bank, and former Operations and Service Director at Octopus Cards Limited (2007–2018). The highlights list digital payment, wealth, private banking, institutional banking and global financial markets operations.
Karen Weller
LinkedInExperience: Vice President Deposit Operations Manager · PS Bank
Vice President Deposit Operations Manager at PS Bank since 2025; the highlights describe PS Bank as a banking company. Former Vice President Deposit Operations Officer at The Honesdale National Bank (2023–2025) and Vice President- Retail Banking Operations Manager at FNCB Bank (2016–2022).
Karl Fromm
LinkedInExperience: SVP IPB US Banking Operations Head · Citi
SVP IPB US Banking Operations Head at Citi since 2017. Former NAM AML Ops Head (2015–2017), LATAM AML OPS Head (2014–2015) and Vice President, O&T Director - IPB (2005–2008) at Citi. The summary describes 37 years of experience in bank operations and technology management, with a focus on business process improvement, operational efficiencies and risk management.
Kathleen Smith
LinkedInExperience: EVP, Director of Operations · GenuBank
EVP, Director of Operations at GenuBank since 2024. Former EVP, Director of Operations Banking Relationship Manager at First Security Bank of Nevada (2017–2024) and SVP Regional Operations Manager at Community Bank of Nevada (2008–2009). The summary describes over 20 years in banking and finance, with experience in all areas of banking.
Khushal Bhide
LinkedInExperience: Head of Business Operations and Customer Service · Jio Payments Bank
Head of Business Operations and Customer Service at Jio Payments Bank since 2025. Former Vice President Operations at Paytm Payments Bank (2023–2025) and at HDFC Bank (2022–2023), and Assistant Vice President Operations at HDFC Bank (2015–2018). The summary describes over two decades building and managing large-scale operations across digital banking, payments and customer service.
Lane Huseby
LinkedInExperience: SVP Director of Operations · Cornerstone Banks
SVP Director of Operations at Cornerstone Banks since 2024. Former SVP Operations Manager (2019–2024) and VP Operations (2019–2021) at Cornerstone Banks, and former Director of Operations at Union State Bank Fargo (2006–2017). The summary describes defining banking business requirements, implementing improved processes and managing the execution of banking operations.
Yvette Temple
LinkedInExperience: Vice President, Retail Operations Leader · Rhinebeck Bank
Vice President, Retail Operations Leader at Rhinebeck Bank since 2025. Former VP Retail Operations & Customer Solutions Center Manager (2022–2025) and Assistant Vice President, Retail Operations Leader (2019–2022) at Rhinebeck Bank. The summary describes a primary focus on customer service and customer expectations with a strong understanding of operations and compliance.
Choose the right perspective
Match the person's bank size and operating area, such as deposit operations, retail operations or know-your-customer work, to the decision you face. Ask which systems, volumes and regulators they dealt with, since operations at a community bank and at a global bank differ a lot.
Questions to take into the conversation
- 01Which operational process created the most errors or customer complaints, and how did you fix it?
- 02How did you balance compliance checks such as know-your-customer reviews against speed of service?
- 03What did you automate or outsource in operations, what did you keep in-house, and why?
Reaching operations professionals in Banking
How can I contact one of these operations professionals in Banking?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Barclays, Old Second National Bank and U.S. Bank, based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operations professionals in Banking?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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