Customer support software
Data and analytics professionals in Customer support software
These data and analytics professionals hold or have held analytics, data science and data engineering roles at customer service and support software companies. A reader can learn how these companies use product, customer and operational data to make decisions and where that data falls short.
Professionals to explore
01—10Akshay Agrawal
LinkedInExperience: Senior Engineering Manager, Data Engineering · Zendesk
Director at Zendesk since 2021; the highlight headline reads Director, Data Engineering at Zendesk. Former Senior Engineering Manager, Data Engineering (2020–2021) and Engineering Manager, Data Engineering (2019–2020) at Zendesk. Other listed Zendesk roles include Lead Data Engineer, Enterprise Data & Analytics (2018–2019) and Sr. Data Engineer, Enterprise Data & Analytics (2015–2018).
Annmarie Stockinger
LinkedInExperience: Director, Enterprise Data & Analytics · Zendesk
Former Director, Enterprise Data & Analytics at Zendesk (2025–2026); Director, AI & Data Transformation at Zendesk since 2026. Also former Senior Manager, Enterprise Analytics at Zendesk (2023–2025) and Head of Data Analytics & Business Intelligence at Mural (2022–2023). The highlight describes leading enterprise analytics, business intelligence and transformation initiatives within global SaaS organizations.
Gourav Shrivastava
LinkedInExperience: Director, Head of Product Analytics · Freshworks
Director, Head of Product Analytics at Freshworks since 2024; the highlight describes Freshworks as a Software Development company. Other listed roles include Director, Head of Analytics at Simpl (2023–2024), Associate Director, Head of Analytics at Simpl (2022–2023) and Senior Manager, Business Intelligence, Amazon Prime at Amazon (2020–2022).
Jeremy Gilmore
LinkedInExperience: Sr. Director, Data & Analytics · Zendesk
Sr. Director, Data & Analytics at Zendesk since 2022; the highlight describes Zendesk as a customer service software. Former Director of Data Enablement at Zendesk (2018–2022). Other listed roles include two Consultant - Information Management & Analytics rows at Slalom (2015–2018 and 2017–2018) and Founder at Rehab License Network (2008–2015).
Kate Hovey
LinkedInExperience: Director, Sales Operations Analytics · Five9
Director, Sales Operations Analytics at Five9 since 2025. Former Manager, Sales & Partner Analytics at Five9 (2012–2025). The highlight describes work as an analytics director on organizational and operational effectiveness, efficiency and quality. Other listed roles include Operations Management Reporting Analyst at Ostwald Brothers (2012) and Senior Tax Accountant at Gursey, Schneider & Co. (2007–2010).
Katelyn Weber
LinkedInExperience: Director of Revenue Operations & Analytics · ada CX
Director of Revenue Operations & Analytics at ada CX since 2022. The highlight describes leading reporting across business functions and overseeing sales operations, most recently in Generative AI SaaS. Other listed roles include Customer Success Data Manager at Planet (2022), Customer Analytics Manager at AppDynamics (2020–2021) and Senior Operations Analyst at AppDynamics (2019–2020).
Neha Parekh
LinkedInExperience: Senior Manager Analytics · Zendesk
Senior Manager Analytics at Zendesk since 2026. Former Analytics Manager (2023–2026) and Senior Business Analyst (2021–2023) at Zendesk. Other listed roles include Senior Data Analyst at Flip (2019–2021) and Senior Analyst at C5i (2017–2018). The highlight describes data analytics projects including database design, data visualization, customer churn analysis and forecasting.
Orlando St. John
LinkedInExperience: Senior Manager, Enterprise Analytics · Zendesk
Senior Manager, Enterprise Analytics at Zendesk since 2023. Former Senior Manager, Advocacy Analytics at Zendesk (2021–2023). Other listed roles include Data Science Manager(Research and Insights) at Comcast (2018–2019) and Senior Analytics Consultant at NorthStar Solutions Group, LLC (2016–2018); also Co-Founder at greenlinks.io since 2019.
Rebecca Larsen
LinkedInExperience: Senior Director, Data Science & Enterprise Insights · Zendesk
Former Senior Director, Data Science & Enterprise Insights at Zendesk (2021–2023); the highlight says the role led a team of 20+ data scientists and PMs. Director, Data Analytics at Chime since 2026. Other listed roles include Director, Data Science & Analytics at Headway (2025), Director, Data Science & GenAI at PagerDuty (2025) and Director, Data Science & Business Value at PagerDuty (2023–2025).
Sayaka Hill
LinkedInExperience: Vice President, Product Analytics & Operations · Zendesk
Vice President, Product Analytics & Operations at Zendesk since 2025. Other listed roles at Zendesk include Senior Director, Product Analytics (2021–2025), Senior Director, Enterprise Insights (2019–2021) and Director, Enterprise Analytics (2016–2019). The highlight describes delivering data and analytics solutions that drive revenue growth and better customer experiences.
Choose the right perspective
Match the person's focus, such as product analytics, enterprise analytics or data engineering, to the decision you face. Check whether their relevant role is current or past, and ask for one product or customer decision their data supported and where it fell short.
Questions to take into the conversation
- 01Which support metrics did customers or internal teams rely on that turned out to be misleading, and how did you find out?
- 02How did you connect product usage data with ticket and customer outcome data, and what broke along the way?
- 03When your analysis changed a product or go-to-market decision, what made leaders trust it?
Reaching data and analytics professionals in Customer support software
How can I contact one of these data and analytics professionals in Customer support software?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including Zendesk, Freshworks and Five9, based on profile data retrieved on October 1, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach data and analytics professionals in Customer support software?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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