Customer support software
10 CTOs in Customer Support Software
These ten executives serve as chief technology officers at customer support and customer service software companies, including customer service, live chat and contact center platforms. A reader can learn how CTOs lead technology organizations in customer support software businesses.
Professionals to explore
01—10Billy Gibson
LinkedInExperience: Chief Technology Officer · Support Robotics
Chief Technology Officer at Support Robotics since 2017; the profile says Support Robotics brings a fresh approach to mobile device customer support with cloud-based products that employ automation and AI. Former Director at Atlas Live Ltd (2011–2017), Package Owner at Nokia (2009–2011) and Senior Technology Architect at Symbian Software Ltd (1999–2009).
Eric Klimuk
LinkedInExperience: Co-Founder and CTO · Supportbench
Co-Founder and CTO at Supportbench since 2017; the profile describes Supportbench as a comprehensive enterprise-level platform for customer support. Former Support Operations Architect (2009–2015), Manager Technical Support (2008–2009) and Team Lead (2007–2008) at Sophos.
Farid Shenassa
LinkedInExperience: Chief Technology Officer · USAN, Inc.
Chief Technology Officer at USAN, Inc. since 1990, and the headline reads CTO at USAN. The profile says he is responsible for the development of many of the company's key intellectual property assets, including the application and infrastructure technologies behind USAN's contact center cloud offerings.
Gomtesh Jain
LinkedInExperience: Chief Technology Officer · 3CLogic
Chief Technology Officer at 3CLogic since 2021, and Vice President, Engineering & Operation at 3CLogic since 2019; the profile describes 3CLogic as a cloud contact center technology company. Former Director Engineering at 3CLogic - Cloud Contact Center Solutions (2016–2019) and Director DevOps at 3CLogic (2012–2016).
Jason Maynard
LinkedInExperience: CTO (North America & Asia Pacific) · Zendesk
CTO (North America & Asia Pacific) at Zendesk since 2024, a company the profile describes as customer service software that offers a complete service solution for businesses. Former VP & GM, Zendesk Guide, Connect, Explore, & Data Products at Zendesk (2017–2020), VP Product at Guru (2020–2021) and VP of Products at Zapier (2021–2023).
Jeremy Suriel
LinkedInExperience: Chief Technology Officer · Kustomer
Chief Technology Officer at Kustomer since 2023, and former CTO & Founder at Kustomer (2015–2022); the profile describes Kustomer as an AI customer service platform and CRM. Former Engineering Director at Meta (2022–2023), and Chief Architect at Airtime (2014–2015) and at Desk.com (2011–2014).
Jin Ku
LinkedInExperience: Chief Technology Officer · Sendbird
Chief Technology Officer at Sendbird since 2020, and former VP of Engineering - Platform at Sendbird (2016–2020); the profile says Sendbird is now building an omnichannel AI agent platform for customer service. Former Senior Software Engineer at Apple (2012–2015).
Shankar Karuppiah
LinkedInExperience: CTO Co Founder Technical Lead Tech Mentor · tawk.to
CTO Co Founder Technical Lead Tech Mentor at tawk.to since 2012; the profile describes tawk.to as the world's leading live chat application, enabling over 5 million business users to communicate with their customers in real time. Former Senior Developer at LoveClients INC (2009–2011) and Web Developer at STATSIT (2008–2009).
Slava Zhakov
LinkedInExperience: Chief Technology Officer · Crescendo
Chief Technology Officer at Crescendo since 2024; the profile describes Crescendo as a company that combines AI and human expertise to deliver top-quality customer experience, and the headline reads Founder and CTO Crescendo. Former CTO at Genesys (2012–2022), CTO Applications Software Group at Nokia (2009–2012) and Chief Executive Officer of Enegel.ai (2023–2024).
Vishal Sharma
LinkedInExperience: CTO SearchUnify · SearchUnify
CTO SearchUnify at SearchUnify since 2019; the profile headline reads Building agent teams for customer support, and the profile says roughly 30 enterprise support architectures were reviewed in the last six months. Former Senior Technical Manager (2015–2019), Technical Manager (2012–2015) and Software Developer (2010–2012) at Grazitti Interactive.
Choose the right perspective
Match the person's product type to your question, since customer service suites, live chat tools, contact center platforms and AI agent products face different scaling and integration problems. Favor someone whose customer size and channel mix resemble yours.
Questions to take into the conversation
- 01How do you decide which support conversations an AI agent should resolve and when to hand off to a human?
- 02How do you architect a support platform to handle spikes in conversation volume across channels?
- 03How do you measure whether new automation actually improves resolution rates and customer satisfaction?
Reaching CTOs in Customer Support Software
How can I contact one of these CTOs in Customer Support Software?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Support Robotics; Supportbench and USAN, Inc., based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach CTOs in Customer Support Software?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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